Customer Retention Specialist - State Farm Agent Team Member
Woodbridge
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Woodbridge
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
You May Be a Great Fit as a Customer Retention Specialist at Nick Karras-State Farm Agent if:
- You enjoy helping people and cultivating long term relationships.
- You are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 97 Main St Ste 209 Woodbridge MJ 07095
Possible hybrid position after 1 year of service.
Possible hybrid position after 1 year of service.
Bilingual Spanish - Preferred
At Nick Karras-State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, relationship maintenance, and insurance sales.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Sales of Insurance products offered
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Licensed PC and Life preferred
- Prior State Farm Agent employee or Insurance experience preferred
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation: $35,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Woodbridge, NJ and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none